Order Taking

Rocket science.
Technology has vastly reshaped the business transaction — and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of enterprise strategy. customer selection, acquisition, retention and growth are recognised as keys to success more than ever before. Organisations that do not excel in Customer Management are seen as obsolete.


ORDER TAKING Pricing



Implementation Charge	From £250
Account management	£199.95
Locall number	Free
Freephone number	4.0p per minute
Statistical reporting	£25.00 per month
Call Charges	Volume related
Call Patched to Landline	15p per minute
Call Patched to Mobile	48p per minute
Voice Recorder Access	£250 setup
Voice Recorder Rental	£25.00 per month
Agent Training	£100.00 per day

 

 

 

 

 

How we achieve quality standards

Customers who take Lines & Calls package receive a 25% discount on monthly subscriptions and account management charges. Add 5% if payment not by direct debit. Two months subscription is required in advance to open an account. A security deposit may be required for high usage customers. Minimum contract period 12 months. Patch setup charge 35p.

Keeping everyone happy.
Rocket is dedicated to providing First Class Customer Service to our Client's Customers. In our environment you have to be twice as good as everyone else because we strive to satisfy two sets of Customers in the same moment, what we call “Customer Service Squared”. We keep our Customers Happy by keeping their customers happy.

Fulfilment

delivering integrated fulfilment and
e-commerce solutions
Rocket in conjunction with its logistics partner MMC offers an end-to-end logistical support and fulfilment service across a broad spectrum of business models including business to business, business to dealer and business to consumer.

While their core service comprises the storage, order processing and distribution of marketing material, consumer products and direct mail  -  the full breadth of MMC's capabilities includes, ticketing and payment office operations, promotion & competition response handling, and more.

With 7 fully racked and security protected warehouses and computerised warehouse management systems, MMC can provide a fully integrated fulfilment solution for both your online and offline sales.

MMC's 150,000 sq ft of warehouse operations work to ISO 9001 processes to give a fully comprehensive, flexible and scalable range of services.

From a simple letter response to a complex POS pack, from a customer order to restocking a retail outlet our multi channel back office systems give fully automated audit trails but ensure the delivery arrives on time, every time.

WEB ENABLED
Rocket provides Automated Infrastructure Support — Clients that have employed automated supply chain solutions to manage assets/inventory/resources can depend on our management staff to work on an integration solution between the front-end live customer service representative support and the back end real-time environment demands.

We can also assist your customers that need live agent support to download information or software from your company. If you do not currently have staff assigned to respond to general e-mail enquiries, consider allowing Rocket to provide e-mail support and response for general company information and customer service. Higher level enquiries can be directed to you. A surprising number of companies do not have anyone assigned to handle e-mail enquiries. A significant number of companies either don't respond to e-mail, or respond beyond an acceptable time frame. Agents at Rocket are equipped with Internet access to enable Internet and e-mail support to your customers' enquiries. In addition, Rocket can also augment your electronic catalogue and service offerings with live agent interface for customers that prefer a live agents for sensitive credit card information.